At karera live, your privacy matters. This Privacy Policy explains what personal information we collect, how we use it, and the rights you have as a Filipino player on our platform. Please read this page carefully so you know exactly how your data is handled every time you use our services.
Last updated: January 2025. This policy applies to all registered users and visitors of the karera live platform in the Philippines.
karera live is a mobile-first sports and casino-style entertainment platform serving players in the Philippines. We operate the website at kareralive.com and all associated services accessible through that domain. As the operator of this platform, we are responsible for the personal data you provide when you register, deposit funds, place bets, or otherwise interact with our services. We take that responsibility seriously and are committed to handling your information with care, transparency, and respect. If you have any questions about how we process your data, you can reach us at [email protected].
When you create an account or use our platform, we collect certain personal information that is necessary to provide our services. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect a copy of your government-issued identification document when you complete identity verification, as required under applicable Philippine regulations. During your use of the platform, we automatically collect technical data such as your IP address, device type, browser version, operating system, and session activity logs. Payment-related information — including transaction amounts, payment method details, and transaction timestamps — is recorded for every deposit and withdrawal you make. We may also collect information you provide voluntarily, such as when you contact our support team or respond to a survey.
The personal data we collect is used exclusively for the purposes described in this Privacy Policy and for no other purpose without your prior consent. We use your registration details to create and manage your account, verify your identity, and ensure you meet the eligibility requirements to use the platform. Your payment information is used to process deposits and withdrawals securely and to maintain accurate financial records in line with our legal obligations. Technical and session data helps us monitor platform performance, detect and prevent fraud, and improve the overall user experience for Filipino players. We may use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or policies. Where you have opted in, we may also send you promotional communications about new features, games, or offers available on the platform — you can opt out of these at any time by contacting [email protected].
We process your personal data on the following legal grounds, in accordance with applicable Philippine data protection law. For account registration and service delivery, processing is necessary to perform the contract between you and karera live. For identity verification and anti-money laundering checks, processing is required to comply with our legal obligations under Philippine law. For fraud prevention and platform security, processing is based on our legitimate interest in protecting the integrity of the platform and the safety of all users. Where we send you optional marketing communications, we rely on your consent, which you may withdraw at any time without affecting the lawfulness of processing carried out before withdrawal. We do not process your personal data for any purpose that is incompatible with the purposes listed in this policy.
karera live does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your information with carefully selected third-party service providers who assist us in operating the platform, such as payment processors, identity verification providers, and IT infrastructure partners — all of whom are contractually required to handle your data securely and only for the purposes we specify. We may also disclose your information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines where we are legally required to do so. In the event of a business transfer, merger, or acquisition, your personal data may be transferred to the new operator, subject to the same privacy protections described in this policy. We will never share your data with any third party in a way that is inconsistent with this Privacy Policy without first obtaining your explicit consent.
We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine law and our regulatory obligations. Account and transaction records are typically retained for a minimum of five years following account closure, in line with anti-money laundering and financial record-keeping requirements. Technical logs and session data are retained for shorter periods, generally no longer than twelve months, unless they are required in connection with an ongoing investigation or legal proceeding. When your data is no longer required for any lawful purpose, we will securely delete or anonymise it in accordance with our data retention schedule. If you request deletion of your account, we will process that request promptly, subject to any retention obligations that prevent immediate deletion.
The karera live platform uses cookies and similar tracking technologies to ensure the website functions correctly and to improve your browsing experience. Essential cookies are required for the platform to operate and cannot be disabled — these include session cookies that keep you logged in and security cookies that help protect your account. We also use analytics cookies to understand how players navigate the platform, which pages are most visited, and where technical issues may occur, so we can continuously improve our service. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of the platform. By continuing to use the karera live website, you consent to our use of cookies as described in this section.
As a user of the karera live platform and a resident of the Philippines, you have a number of rights in relation to your personal data under applicable data protection law. You have the right to access the personal data we hold about you, to request correction of any inaccurate or incomplete information, and to request deletion of your data where it is no longer necessary for the purposes for which it was collected. You also have the right to object to or restrict certain types of processing, and to withdraw your consent to marketing communications at any time. To exercise any of these rights, please contact us at [email protected] with your request and sufficient information to verify your identity. We will respond to all valid requests within a reasonable timeframe and at no charge to you, unless a request is manifestly unfounded or excessive.
We implement a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and the karera live platform is encrypted using industry-standard protocols, and sensitive account information is stored in encrypted form on our secure servers. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff with access to personal data are trained in data protection best practices. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to the platform and the data it holds. While we take every reasonable precaution to protect your information, no online platform can guarantee absolute security, and you are encouraged to use a strong, unique password and to keep your login credentials confidential.
karera live reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a notice on the platform. Your continued use of the platform after any update constitutes your acceptance of the revised policy. If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please contact us at [email protected]. For further information about your rights and responsible gaming practices, visit our Responsible Gaming page or our FAQ page.
If you want to know more about how karera live handles your personal information, or if you need help with your account, our support team is ready to assist. You can also check our FAQ for quick answers to common questions.